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How to order Am I Eligible? When will my order arrive? FAQ

How to Order
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Step 1: On the product page, select "Same-day delivery".


Step 2: Click "Check your address" and begin typing your address to see if it's eligible for same-day delivery.


Step 3: If same-day delivery is available for your address, click "Continue".


Step 4: Now add the product to your cart! 

Place your order before 1 p.m. to guarantee same-day delivery. Orders placed after 1 p.m. will arrive the next day.

How it Works
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Shop

Check to see if your address is eligible for same-day delivery when adding items to cart.

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Checkout

Include your mobile number at checkout to receive delivery status updates from DoorDash.

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Deliver

Any order placed before 1 p.m. will be picked up at your local shop by a DoorDash driver and delivered to you the same day.

Am I Eligible?

Same-day delivery is available from all Lush shops. To see if your address is eligible for same-day delivery, enter your full delivery address as you add items to your cart.
Find Your Store

When will my order arrive?

If you order before 1 p.m., it will arrive the same day between about 3 to 6 p.m.

All orders placed after 1 p.m. will arrive the following day between about 3 to 6 p.m. 

Same-day Delivery FAQs

When do I need to place my order to guarantee same-day delivery?

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You must place your order before 1 p.m. local time to guarantee same-day delivery. Orders placed after 1 p.m. local time will be delivered by the end of the following day.

How much will I pay for same-day delivery?

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Same-day delivery is $10 per order with an optional tip for your same-day delivery driver.

How far can you deliver from a store location?

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Same-day delivery is usually available within 15 miles/25 km of the store location. Enter your full address as you add items to cart to see if you're eligible.

Can I cancel my same-day delivery order?

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Yes, should you need to cancel your order, you can do so by reaching out to our Customer Care team.

What if I don’t receive my delivery?

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If you don’t receive your order, contact us. Please make sure you have your order number ready so our Customer Care team can help you as quickly as possible.
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